Frequently asked questions

What is iUFlow? What does it do?

iUFlow is automated bladder diary system consists of the iUFlow device (picture above) that sits on the toilet bowl, and the iUFlow app.
Using the device and app you can easily monitor your bladder activity and log accurately micturition volumes, frequency and flow rates.

You can also use the app independently of the iUFlow device. In this case you have to manually enter the volume voided into the app.

How do I contact support?

You are welcome to contact us, all the contact details are here.

Can I access the iUFlow Manual online?

Sure. It is here – iUFlow Manual.

The Device

How do I clean my iUFlow?

There is no need to clean the iUFlow during the period of use. However, we do recommend that once you tap Save and disconnect the smartphone; pour a cup of water into the iUFlow device to rinse.

What if other household members want to use the toilet when the iUFlow is there?

No problem. Other household members can urinate into the iUFlow, however, just make sure the app is not on ‘GO’ or AUTO mode.

How do I know it's accurate?

Your iUFlow device uses cutting-edge technology to measure and log bladder activity, giving it superior accuracy.

Where do I get the iUFlow device from?

In order to get the iUFlow please contact us.

Can I use the device with my smartPhone cover on?
Some smartphone covers are very thick and therefore the device plug is not correctly inserted into the headphone jack.
This could interfere the measurements and in that case it’s recommended to remove the cover when using iUFlow.
In any case, the device’s plug MUST be firmly and correctly connected to your phone’s headphone jack for proper and accurate use.

The App

What mobile devices are compatible with iUFlow Device?

iUFlow support iOS 8 and Android 4.3 (JellyBean) and above. The mobile devices that officially compatible are:

Apple devices

  • iPhone 4s
  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone SE
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPad 3rd Gen
  • iPad 4th Gen
  • iPad Mini
  • iPad Air
  • iPad Pro

Motorola phones

  • Motorola Razr M

Samsung phones

    • Galaxy Grand
    • Galaxy Note 3
    • Galaxy Note 4
    • Galaxy Note 5
    • Galaxy Note 8
    • Galaxy S3
    • Galaxy S4
    • Galaxy S4 Mini
    • Galaxy S5
    • Galaxy S5 Mini
    • Galaxy S6 / Edge
    • Galaxy S7 / Edge
    • Galaxy S8  / S8+
    • Galaxy S9 / S9+

LG phones

  • Google Nexus 4

 

How do I get the app?

The iUFlow app is available for free in the App Store and Google Play.

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What are iUFlow reminders and how do they work?

During the use of the iUFlow app and in order to make a detailed and full bladder diary, you’ll get reminders to fill out the drinks and outputs. You can set this option on/off and also set the preferred time gaps for the reminders.
The default is every 3 hours during daytime.

What is AUTO mode?

Once the iUFlow device is connected and AUTO mode is ON on the app, it will start to measure automatically as soon as it detects that a urination has began. AUTO mode is best if you want to leave the device connected to your smartphone/tablet over night.
It could be useful also if you just don’t want to deal with pressing GO every time you go to the toilet.

Feel free to turn AUTO mode ON or OFF and check what state is more convenient for you.

How do I send the completed bladder diary to my doctor?

You can see the bladder diary in any stage of use, just tap the Diary button in the home screen. When the diary is completed you can send it by email to anyone you like by using the envelope button in the Diary screen.

Where my data is stored? What if I want to delete my data?

The only data collected during your use of the iUFlow device and app is the data you can see on the Diary screen and the information you entered when signed up. This data is saved on your smartphone/tablet and once the app is removed the data will be lost.
You can email your Diary data by tapping the envelop icon on the Diary screen and click send on your email program. Make sure that you receive the data before removing the app.

How does iUFlow protect my privacy?

The data collected on your smartphone/tablet is protected. Only people who get physical access to your device can read the stored information.
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